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Apollo Clinic Newtown

Sees 2.35x Reduction in Patient Wait-Time

At a glance

decrease in patient wait-time

increase in appointment bookings

CareClues health-tech solutions deployed

Challenges

Manage a large patient footfall efficiently
Improve patient visit experience
Streamline queues for various appointment chambers within the same facility

Solution

Implement CareClues Command and CareClues Tracker to automate appointment booking, patient check-in and waiting process

End results

Greater transparency in managing patient queues
Improved compliance to appointment timings by physicians and patients
Reduced staff workload with regards to appointment-related communications with doctors and patients

Organized patient flow for different appointment destinations

Patients at Apollo Clinic Newtown no longer keep waiting endlessly in the lobby. There is increased clarity about the exact number of patients waiting for different doctors. Plus, Tracker displays precise turn numbers for each patient along with the consultant physician’s name and photograph for complete knowledge. Accordingly, patients proceed as per this Algorithm-based pre-determined sequence, leaving no room for unruly movements.

Better transparency in queue management

Tracker’s Algorithm assigns turn numbers to patients depending on their pre-booked appointment slots. There is no preference given to one patient over another on unjustifiable grounds. Patients realize and appreciate this greater transparency witnessed in the digital queue management system.

Automated appointment communications

The software sends notifications about the real-time appointment status to both the patients and the doctors. Particularly, reminders and alerts have resulted in improving adherence to appointment slots, and reduced no-shows and appointment cancellations. Plus, physician calendar view across multiple facilities helps keep appointment schedules on the doctor’s radar and takes away the need for the staff to call them up every time.

Provision to mark delays and automated bulk reschedulings

Command allows clinic staff to mark delays in the event of doctors running late for an appointment. The patients are informed automatically and the expected duration of the delay is also notified. Thereafter, the software allows rescheduling of the postponed slots, and updates the doctors, patients and staff parallely.

Easier leave management for physicians

Marking a leave in Command blocks all the slots for the entire day for the particular doctor on leave. Consequently, no executive can book an appointment for that physician even by mistake, thereby ruling out the possibility of erroneous appointment scheduling and miscommunications.