Apollo Clinics Jessore Road and Chinar Park

Reap Operational Gains and Generate Insightful Metrics

Client Profile

CareClues

Founded in 2002

Apollo Clinics is a chain of multi-specialty clinics with over 75 units, both owned and franchised in India and overseas. Apollo Clinics are operated by Apollo Health and Lifestyle Limited (AHLL), one of the largest retail healthcare providers in India, and a subsidiary of Apollo Hospitals Enterprise Limited (AHEL).

Mission: Making healthcare of international standards accessible to every individual.

Practice locations

Jessore Road

Chinar Park

Services offered

  • Apollo Clinics are multi-specialty, integrated facilities offering Specialist Consultations, Health Checks, Pharmacy and Diagnostics all under one roof, along with running a chain of Specialty Clinics in various cities.
  • Excellent medical services combined with resolving day-to-day healthcare needs are the hallmarks of Apollo Clinics.
At a glance

Jessore Road

spike in online appointment bookings

decrease in no-shows

Chinar Park

increase in appointment bookings

surge in pre-booked appointments

CareClues health-tech solutions deployed
Challenges
  • Enhance patient and staff experience in appointment booking
  • Enable round-the-clock appointment booking missing in the traditional mode of appointment scheduling over phone
  • Automate facility review and reporting across various parameters for improved performance
  • Eliminate patient commotion for early turns seen in first-come-first-serve system
Solution
  • Implement CareClues Command and CareClues Medic to replace manual processes of appointment booking and logging in registers
  • Move away from outdated monitoring by allowing remote facility inspection
  • Generating insightful metrics and dashboards for continual performance supervision
End results
  • Patients can schedule appointments 24/7 via CareClues patient app
  • Better time management and less hassle for front office executives vis-à-vis various administrative tasks
  • Pre-defined time slots along with reminders ensure timely arrivals for appointments and no chaos at the reception
  • Improved care team efficiency and service quality
24/7 remote appointment scheduling

Patients no longer need to call up the clinics to book appointments. They are scheduling, cancelling and rescheduling consultations and follow-ups using the CareClues patient app. Pre-specified time-slots for each doctor allow ease of choice and rule out unclarity and the possibility of overlaps. Reduced phone calls at the clinics has also freed up a lot of time and hassle for front desk executives who now focus better on other operational responsibilities.

Convenient transmission of prescriptions

Physicians at Apollo Clinics are finding it easier to generate and share prescriptions with patients. They need to just upload prescriptions using Command or Medic, and patients can download the same through the patient app.

Better workday planning

With Command and Medic, doctors are able to view their appointment calendar for a particular day across multiple clinics. They can plan their work schedule and reach in time for appointments at different facilities. Doctors can also mark delays and reschedule appointments, and Command updates their patients in real-time.

Paperless clinical administration

Command and Medic have allowed Apollo Clinics to make the official switch to digital healthcare management. A great deal of needless paperwork has been eliminated as reflected in Mr. Subrata Mukherjee’s observation, “The call centers are getting calls from the patients for appointments and directly entering patient details in the app.” Additionally, the staff remains well aware of appointment schedules for the entire day and can cancel appointments directly through Command. The software also sends appointment confirmation and cancellation messages to patients instantly.

Shorter wait-time with digital billing

Like appointments, Command has automated the procedures scheduling system at Apollo Clinics. Previously, the front office executives took the longer route of checking booked and available procedures with respective departments. However, with Command in place, the staff can visualize all the procedures along with the free slots, and inform patients faster about the availability of procedures. In effect, this translates to lesser wait-time for patients who can get their bills generated and move ahead for the procedure quickly.

Congestion-free patient queues formation

Tracker’s intelligent Algorithm-based patient queue sequencing has replaced the first-come-first-serve basis for patient check-ins at Apollo Clinics. Patients book appointments online and visit the clinic as per the selected time slot. This auto-sequencing gives patients the impression of a disinterested process at work, without any personal favoring of any patient. Plus, a display mechanism for turns along with the precise wait-time provides a sense of contentment to the waiting patients.

Client Profile

CareClues

Founded in 2002

Apollo Clinics is a chain of multi-specialty clinics with over 75 units, both owned and franchised in India and overseas. Apollo Clinics are operated by Apollo Health and Lifestyle Limited (AHLL), one of the largest retail healthcare providers in India, and a subsidiary of Apollo Hospitals Enterprise Limited (AHEL).

Mission: Making healthcare of international standards accessible to every individual.

Practice locations

Jessore Road

Chinar Park

Services offered

  • Apollo Clinics are multi-specialty, integrated facilities offering Specialist Consultations, Health Checks, Pharmacy and Diagnostics all under one roof, along with running a chain of Specialty Clinics in various cities.
  • Excellent medical services combined with resolving day-to-day healthcare needs are the hallmarks of Apollo Clinics.
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